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How We Handle Your Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your wallet secure. This policy explains what we gather, how we use it, and the choices you have around your data.

Account securityPayment processingContact preferencesData requestsYour rights
win vlp How We Handle Your Information

Privacy Questions and Data Requests

If you want to see what information we hold, update your contact preferences, or close your account and request deletion, our support team handles every data request directly. Reach us through live chat for immediate answers during Bangladesh hours, send an email for detailed requests, or use the account settings page to manage marketing preferences yourself.

Team online

Live Chat

Open the chat widget in the bottom corner of any page and ask about your data, consent settings, or deletion requests. Our team confirms your identity with your registered mobile number before sharing account details.

Email Support

Send your data access or deletion request to our support address. Include your registered mobile number and account username so we can verify your identity and respond within five business days with the information or confirmation you need.

Account Settings

Log into your Win VLP account, open settings, and toggle marketing email or SMS preferences off if you no longer want promotional messages. Changes take effect immediately and you will still receive transactional notifications about deposits and withdrawals.

Data Security and Your Control

We encrypt payment details when you deposit via bKash, Nagad or Rocket, and we restrict access to your transaction history so only authorised support staff can review it during account queries. Session tokens expire after inactivity to prevent unauthorised access if you leave your device unlocked. You decide how we contact you and you can withdraw consent or request account closure whenever you choose.

Payment Encryption

Every deposit and withdrawal request travels over an encrypted connection. We store your bKash, Nagad or Rocket transaction reference but we never hold your wallet PIN or OTP code, so only you can authorise payments from your side.

Cookie Use

We set a session cookie when you log in to keep you authenticated as you move between the sportsbook, live casino and slots. Functional cookies remember your language choice.

Data Retention

We keep account records and payment history for up to seven years after closure to meet financial reconciliation and dispute resolution requirements. Marketing contact lists are cleared within thirty days of you opting out or closing your account.

Your Rights

You can request a copy of the data we hold, ask us to correct inaccurate information, or withdraw consent for marketing at any time.

Privacy Policy Questions

We collect your mobile number, email address and payment wallet details for bKash, Nagad or Rocket. We also log your IP address and device type to protect your account from unauthorised access and to troubleshoot login issues.

Yes. Contact support through live chat or email with your registered mobile number and we will send you a summary of your account data, transaction history and marketing preferences within five business days.

We retain account records and payment history for up to seven years to meet financial reconciliation requirements. Marketing contact details are removed within thirty days of account closure or opt-out.

We share payment confirmation details with our banking partners only to complete your bKash, Nagad or Rocket deposit and withdrawal requests. We do not sell your personal data to marketing companies or data brokers.

Log into your account, open settings, and turn off email or SMS marketing toggles. Changes take effect immediately. You will still receive transactional messages about deposits, withdrawals and account security.

Contact support with your deletion request. We will close your account, clear your marketing preferences within thirty days, and retain only the minimum transaction records required by financial regulation for reconciliation and dispute purposes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.